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FREQUENTLY ASKED QUESTIONS (FAQ)

These questions and answers below will help you understand the process to hire a Private Investigator and will make your interaction more comfortable.

This is my first time using a Private Investigator, what can I expect?
Is this all kept confidential?
How does your “Free Consultation” work?
Do you have a minimum per surveillance session charge?
How do you bill for your service?
How can I pay for your service?

What is your Retainer and Refund Policy?
What do you charge if I decide to cancel my investigation request?
If I have a credit amount on my account, how long can I leave it there without incurring any administrative costs?

What information do you need before the start of an infidelity investigation?
How much notice do you need to start an investigation?
What do you charge for “last minute” requests?
Are your hourly rates consistent for all hours and all days of the year?
Will you try to seduce my husband/wife in order to get evidence of infidelity?
Can I pay extra to get guaranteed results?
Can I get pictures of the activities?

What happens when the retainer is depleted?
What if I refuse to pay the balance owing on my account?
What will I get at the end of the investigation?
How long will you keep my file after the investigation is complete?
Can I or my lawyer get extra copies of the results?

Can you get past information?
Can you locate someone for me?
Can you record conversations?
Can this information be used in court?

Where can we meet to discuss my situation?
What are your office hours?
I'm not a local client, how does that work?


This is my first time using a Private Investigator, what can I expect?

 

First and foremost, Private Investigators have no more authority than a private citizen. We are not exempt from the laws of the land, we have no authority to speed, stop traffic, trespass on private property, detain people or compel people to cooperate with our investigation.

Also, we are not legal counsel. Though we have a strong understanding of the laws that affect our industry and /or the laws that might come into effect because of our investigative results, any conversations concerning such legal ramifications should be consulted with your own legal representative.

Lastly, we are not magicians, mind readers or super heroes! We can't make evidence appear from thin air, we can't see through walls and can't tell what your partner is thinking about when he/she doing something out of the ordinary.

What we offer to our clients is an unbiased and professional point of view. With our experience, training and resourceful connections, we are able to consistently provide results to our clients.

Is this all kept confidential?

 

ABSOLUTELY! All contacts, information and conversations will be kept confidential.

How does your “Free Consultation” work?

 

We will offer a free one-time 30-45 minute telephone or in-office consultation to answer your questions. If you require an Investigator to attend to your location to provide the consultation, we will charge $90.00 for the first hour and $50.00 for any additional hours it takes to provide this consultation. This amount is collected regardless of you hiring our services. If you hire our services, we will provide this equivalent amount as a credit towards your final invoice.

How do you bill for your service?

 

Most investigations are billed on an "hourly" basis. Some investigations, mostly dependant on the complexity and the lengthy time line, can be billed using a "day" rate. Please call for our current rates.

How can I pay for your service?

 

We accept Visa, MasterCard, Pay Pal and direct bank transfer. Local clients can also pay using cash or cheque. By providing us with a copy of your credit card, you confirm that you have lawful use of such credit card and that you authorized Prime Investigations Ltd to withdraw any outstanding amounts for services rendered.

Do you have a minimum per surveillance session charge?

 

Yes we do. We will charge a 3-hour minimum for each individual surveillance session. We would be happy to explain this policy to you. Please do not hesitate to ask for a detailed explanation.

What is your Retainer and Refund Policy?

 

Our standard retainer is $1000.00. Any unused retainer portion will be refunded to you at the conclusion of the file or at your immediate request.

What do you charge if I decide to cancel my investigation request?

 

After your free consultation, we will open a file, gather information and prepare for the investigation. If you decide to cancel your investigation request prior to us starting the actual investigation, we will charge your retainer $150.00 for the file administration and investigation preparation.

Out of area/Fly-In services: A cancellation fee equivalent to 3 hours of the agreed investigation rate will apply as costs for file administration and investigation preparation. In addition, any associated costs incurred during the planning/staging of an investigation that cannot be refunded from the source will be charged to the client. Example: Flights, Hotel cancellation fees, equipment rentals.

Please feel free to ask about this policy when you contact us.

If I have a credit amount on my account, how long can I leave it there without incurring any administrative costs?

 

After 2 months of inactivity, we will begin charging $25.00 per month as an Administrative Review Fee until either you instruct us to close the file and return any remaining monies in your account or until your account reaches zero ($0.00). Please note that after 2 years of inactivity, we will destroy all information in the file and you will forfeit all remaining monies in your account.

What information do you need before the start of an infidelity investigation?

 

Information such as a recent photo, the subject's schedule, where he/she works, what he/she drives.

You should also tell us if you have had any kind of investigations conducted on this person in the past.  Investigations conducted either by yourself, by a friend on your behalf, by a collections agency or by another private investigations agency is very relevant to our current investigation. Even conversations about "watching" or "following" this person, or catching this person in a lie recently, or recently confronting this person about your suspicions are all factors needed to ensure a safe and discreet investigation.   

PLEASE be upfront and honest with us. We are here to help you to find answers.

How much notice do you need to start an investigation?

 

The easy answer is "as much notice as possible". We also understand that sometimes, you are not aware of the "event" until the last minute. We will try to accommodate any last minute requests as best we can.

What do you charge for “last minute” requests?

 

If you make an investigation request within 4 hours or less of the start of the investigation time, we will charge time-and-a-half (x1.5) our normal rate for the first 3 hours and back to our normal rate for all hours after that point.

Are your hourly rates consistent for all hours and all days of the year?

 

Our hourly rate is consistent except for certain days, specifically, Valentine’s Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day. Those day, the rate will be time-and-a-half (x1.5)

Will you try to seduce my husband/wife in order to get evidence of infidelity?

 

No.

Can I pay extra to get guaranteed results?

 

No, you don't need to. We pledge to do everything we possibly can to get your results within our current pricing structure.

Can I get pictures of the activities?

 

Yes, we primarily conduct surveillance with a video camera. You will get a video of the activities and photos from the video footage.

What happens when the retainer is depleted?

 

When the retainer is depleted you have the option of providing more retainer to continue with the investigation or stopping the investigation.

What if I refuse to pay the balance owing on my account?

 

We conduct work on your behalf with the sincere intent that you will honor your obligation. However, the confidentiality of our relationship is also contingent upon you paying what is rightfully owed for our services.

What will I get at the end of the investigation?

 

At the conclusion of the investigation, we can offer to you a formal report, a video CD of our surveillance video, video-still photos and any remaining funds from your retainer account. There is an Administrative Charge for a report and video/picture preparation. Please call for current rate.

How long will you keep my file after the investigation is complete?

 

Normally, we will keep information in a file for one (1) year unless you instruct us to destroy the information at an earlier time line.  After the year time line, we will destroy all information within our files.

Can I or my lawyer get extra copies of the results?

 

Yes.

Can you get past information?

 

Only certain information can be traced to a pervious/past activity.

Can you locate someone for me?

 

Yes. There are privacy protocols that we follow before we release the information. See our Policy section.

Can you record conversations?

 

NO.

Can this information be used in court?

 

It depends on what purpose you intend to use the information for. We suggest that you consult your lawyer to fully answer that question.

Where can we meet to discuss my situation?

 

Once we conduct a preliminary telephone consultation, we can offer to you our discreet office location for additional consultation.

What are your office hours?

 

We take meetings by appointment only.

I'm not a local client, how does that work?

 

The process is just the same as if you were local. Using telephone and email, we can provide a consultation, receive instructions and send results to you.